| BULAN / NAMA PERKHIDMATAN | ADUAN EMEL | E-TICKET eSPA | ADUAN & MAKLUM BALAS PORTAL | JUMLAH | ADUAN SELESAI DALAM TEMPOH 15 HARI BEKERJA | ADUAN SELESAI MELEBIHI TEMPOH 15 HARI BEKERJA |
| JANUARI | 5 | 40 | - | 45 | 45 | - |
| FEBRUARI | 7 | 21 | - | 28 | 28 | - |
| MAC | 14 | 20 | - | 34 | 34 | - |
| APRIL | 5 | 25 | - | 30 | 30 | - |
| MEI | 44 | 52 | - | 96 | 96 | - |
| JUN | 34 | 25 | - | 59 | 59 | - |
| JULAI | 71 | 28 | - | 99 | 99 | - |
| OGOS | 422 | 71 | - | 493 | 493 | - |
| SEPTEMBER | 70 | 61 | - | 131 | 131 | - |
| OKTOBER | 47 | 25 | 6 | 78 | 78 | - |
| NOVEMBER | 84 | 36 | 5 | 125 | 125 | - |
| DISEMBER | 184 | 218 | 49 | 451 | 451 | - |
| JUMLAH | 987 | 622 | 60 | 1,669 | 1,669 | - |